CONTACT US
Got a question? We are happy to hear from you!
You can reach our team using the form below or emailing hello@kitorae.com
FAQS
Frequently Asked Questions
Do you offer free shipping?
We are happy to offer free UK standard delivery on all orders over £75
Will I be charged Customs fees?
All deliveries outside of United Kingdom may be subject to import duties, taxes, and fees, which are determined by the destination country. These charges are calculated based on the country of origin and the classification of the goods, and they are applied once your package arrives in the destination country. Kitorae does not collect duties and taxes at checkout, and we cannot predict the potential costs. If additional fees are incurred, they must be paid by the customer in order for the package to clear customs. For more information on your country’s specific guidelines, please contact your local customs office.
Can I add an item to my order after I have placed the order?
Unfortunately not. You'll need to place a separate order for any additional items you'd like to purchase.
Why couldn't I place an order?
For assistance with online shopping and checkout, please email hello@kitorae.com to contact one of our Customer Service associates.
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